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Repair #REP-3456

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Repair #REP-3456

Awaiting Parts
High Priority

Repair Details

Machine Model

La Marzocco Linea Mini

Serial Number

LMLM2020789012

Issue Description

Machine trips circuit breaker when turned on. No other symptoms before power cut.

Date Submitted

4/16/2023

Estimated Completion

4/26/2023

Diagnostic Report

Short circuit in the main power board. Possible water damage.

Diagnosed on 4/18/2023

A
Alex RodriguezTechnician
4/18/2023, 11:30:00 AM

I've diagnosed your La Marzocco Linea Mini. There's a short circuit in the main power board, likely caused by water damage. Since this is a high-end machine, I'll need to order specific parts from the manufacturer.

E
Emily ChenCustomer
4/18/2023, 12:45:00 PM

That's concerning. Is this covered under warranty? And how long will the parts take to arrive?

A
Alex RodriguezTechnician
4/19/2023, 1:20:00 PM

Yes, this is covered under your warranty. I've placed the order for the parts, which should arrive within 5-7 business days. La Marzocco parts sometimes take a bit longer due to their specialized nature.

Customer Information

Technician

A

Alex Rodriguez

Assigned Technician