1. Information We Collect

EspressoMentor collects several types of information from and about users of our Service, including:

• Personal Information: Name, email address, and other contact details you provide when creating an account or contacting us.
• Machine Information: Details about your espresso machines, including model, serial number, purchase date, and maintenance history.
• Usage Data: Information about how you interact with our Service, including features used, time spent, and actions taken.
• Diagnostic Data: Information you provide about machine issues, troubleshooting steps, and repair outcomes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Personalize your experience and deliver content relevant to your machines
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Train and improve our AI models to provide better diagnostics and recommendations
• Analyze usage patterns to enhance our Service

3. Information Sharing

We may share your information with third parties in the following circumstances:

• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect the rights, property, or safety of EspressoMentor, our users, or others
• In connection with a business transfer or transaction

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us using the information provided below.

6. Children's Privacy

Our Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please refer to our FAQ for assistance.

Last updated: April 21, 2023