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Repair #REP-1234

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Repair #REP-1234

Under Review
High Priority

Repair Details

Machine Model

Gaggia Classic Pro

Serial Number

GCP20210387

Issue Description

Machine is leaking water from the bottom and making unusual noises during brewing.

Date Submitted

4/15/2023

Estimated Completion

4/22/2023

Diagnostic Report

Damaged gasket and worn out pump causing leakage and noise issues.

Diagnosed on 4/17/2023

M
Mike JohnsonTechnician
4/18/2023, 2:45:00 PM

I've diagnosed the issue. The machine has a damaged gasket and a worn out pump that need to be replaced. I've ordered the parts and they should arrive in 2-3 days.

J
John SmithCustomer
4/18/2023, 3:30:00 PM

Thanks for the update. Is there any way to expedite the parts delivery? I'm losing business without this machine.

Customer Information

John Smith
john.smith@example.com
555-123-4567

Technician

M

Mike Johnson

Assigned Technician